Privacy Policy

This Privacy Policy outlines how ExpressAid Technologies Pvt. Ltd. ("we", "us", "ExpressAid") collects, uses, discloses, and protects personal and health-related information when users access our mobile application, website, or associated services ("Services"). Your use of ExpressAid is subject to this Privacy Policy and our Terms & Conditions.

By using ExpressAid, you consent to the practices described herein.

1. Purpose and Applicability

This policy is published in accordance with:

• Section 43A of the Indian Information Technology Act, 2000
• IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

It applies to:

• Registered users of the ExpressAid platform (patients and caregivers)
• Certified nurses and healthcare professionals using the provider dashboard
• Visitors to our website and mobile app

2. Information We Collect

We collect the following types of personal and sensitive data:

2.1 Personal Information

• Full name
• Phone number and email address
• Date of birth and gender
• Address and location data
• Appointment history and preferences
• Profile photos (if voluntarily uploaded)

2.2 Health and Medical Data

• Treatment details and nursing notes
• Medication, allergies, and chronic condition records
• Insurance details (if applicable)
• Vitals tracked during service delivery

2.3 Technical Data

• Device identifiers (IP address, device ID)
• App usage data (screen views, booking behavior)
• Chatbot conversations (for support, feedback, rescheduling)
• Call metadata (for nurse-patient support or IVR calls)

3. How We Use Your Information

We use your information to:

• Enable real-time booking of certified nurses
• Match users to suitable professionals using our AI engine
• Provide customer support and booking confirmations
• Send health alerts, reminders, and follow-ups
• Facilitate payments and generate receipts
• Improve service quality, personalization, and analytics

4. Sharing and Disclosure

We do not sell or rent your personal data.

We may share information with:

• Verified nurses for treatment execution
• Payment gateways for billing
• Insurance partners for processing receipts
• Government authorities, if required by law
• Analytics providers (only anonymized, aggregated data)

5. Your Rights and Choices

As a user, you have the right to:

• Access and review your personal data
• Correct inaccurate information
• Delete your account (and request data deletion)
• Opt out of promotional communications via in-app settings or by emailing support@expressaid.in

6. Data Security

We apply industry-standard technical and administrative measures:

• End-to-end encryption of health records
• Role-based access to sensitive data
• Secure OTP login and periodic audits
• Data stored in compliance with Indian health regulations

Despite best efforts, no system is 100% secure. You are advised to keep your login credentials confidential.

7. Retention Policy

We retain your data:

• As long as your account is active
• Or as required by applicable health and tax laws

After deactivation, data is anonymized for statistical use unless otherwise legally mandated.

8. Children's Privacy

Our services are intended for users aged 18 and above. Children's data may only be submitted by legal guardians for caregiving purposes, and such users are responsible for its lawful handling.

9. Third-Party Services

ExpressAid may link to third-party websites (e.g., payment gateways, labs). We are not responsible for their privacy practices. Please review their respective policies before use.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via:

• App notification
• Email (if applicable)
• Updated date on this page

Your continued use of ExpressAid after updates indicates acceptance.

11. Contact Us

For privacy-related queries or grievance redressal, contact:

• Email: support@expressaid.in